Owner Resources

1.  Marketing

• Photography included in management fee.
• Our own internet listing website. 
• Additional Internet Listing Service (ILS) marketing. We also market on Trulia.com, Zillow.com, Realtor.com, hotpads.com, apartments.com (for apartments), craigslist.org and over 10 other ILS’s.  
• Years of experience and the benefit of being a native New Mexican allows me to have a good understanding of what the rental market is like. We know what certain neighborhoods are renting for, and what your investment property could rent for. 

2.  Screening

• Full Credit check to see any delinquent payments for any bills
• Credit score minimums requirements.
• Full background checks to see any past or current criminal activity
• Minimum verified income of 3x monthly rent. We check current pay stubs or tax records.
• Full rental history check including phone or electronic interviews with previous landlords. 

3.  Move-in, Move-out process

• Take 100-250 photos of every detail in the home upon move-in
• Take another 50-120 photos of the home upon move-out.
• A comparable document between move-in and move-out photos that proves any damage that was caused by the resident. This will be taken out of the deposit, and because of photo proof, we eliminate arguments as to what was there when they moved in and what was caused by them. 
• If any damages exceed the deposit, we handle all collections. Collections are done by a professional collection company. 

4.  Full Accounting and financial management

• We collect rent by check or online payments through our web portal.
• We pay vendors
• We can pay mortgages, taxes, insurance, or any other bills on your behalf.
• You’ll receive a monthly financial statement
• You’ll receive a yearly financial packet to give to your tax professional. It makes taxes very easy!

5.  Twenty-Four hour on-call emergency personnel

• NOT an answering service. These are human beings who will answer the phone 24 hours a day, 365 days a year. They are trained emergency maintenance personnel who will be able to triage maintenance emergencies and either dispatch services, wait until the next business day (if deemed not a real emergency) or help the resident to remedy the issue over the phone if possible. 

6.  Inspection of Property

• A quarterly drive by of property – sometimes more often.
• Yearly internal inspection of property to check smoke alarms, HVAC filters, etc. Also, to assess the condition of the property on the inside. We inspect 100% of the property in every room. 

7.  Handle all communication with resident

• Letters about rent increases, eviction notices, noise violations, etc. are all handled by a property manager, so you never have to be the “bad guy.”
• We handle all customer service for the residences.

8.  Legal mitigation

• Every manager is highly trained in Fair Housing and other state & local laws that govern property management, thus helping you avoid any potential legal issues or frustrating litigants. 

9.  Local rental market networking

• We get many phone calls from people looking for places to live. We walk these inquiries through the portfolio that we currently manage, so being in our portfolio could help your unit become rented faster. 

10. Seasoned Property Managers and Staff

• Our staff has years of property management experience. We also believe in building strong relationships with other property managers in the Dona Ana area. If there’s a unique issue that arises, odds are someone has seen it before. This type of experience offers us wisdom to help offer wise courses of action concerning your property. 

That sums up our top ten list of things we do to make investor’s lives easier. Let us know how we can help you with your property management needs today!